Shipping & FAQ

Shipping & Despatch times

2nd Class Mail upto £15 – £1.95

1st Class Mail unto £15 – £2.25

Over £15 Order –

2nd Class Mail – £3.25

1st Class Mail – £3.95

Orders are usually processed within 1-2 working days and posted as quickly as possible.  At really busy periods like Christmas then 3+ days can be normal.  I do NOT work over a weekend so if you order on a Friday evening for example, these wont be processed until the following week and in order they are received in.

International Shipping – We use Royal Mail for smaller orders and find cheapest shipping I can for over 2kgs in weight

I now have a Distributers in USA and Australia

In USA – Monkey Bear Craft Supplies on FB or

Oliver & May in Australia – selling on Etsy has a small range of Dolly dies and templates

Discount Codes

First Time Customer ? Use NEWCUSTOMER at checkout for 10% discount

Order over £150 – use 150OFF for 10% discount

Returns Policy If you change your mind & wish to return part or all of your order you can, you have 7 days to do so. Buyer will pay postage for the goods to be returned to ourselves unless faulty. Custom made fabrics are non returnable see above

Mistakes Happen! If I have made a mistake on your order, then please message me and I will sort it out asap for you

Die Warranties Dies come with a 6 month warranty from purchase – but this is for home hobby use.  If you are using your dies commercially then this warranty DOES NOT apply and you will only be covered for a month from purchase.  If your die arrives with any problems, please contact us immediately to get replacements sent