Shipping & FAQ

About our 100% wool felt

Our 100% wool felt is really like no-other …

It is Okotex certified which ensures it is natural, sustainable, and free from toxic and harmful substances and colour, so making it perfectly safe for children’s toys

Its quality really stands out in its look but also by its lovely feel. It is slightly heavier weight that other felts per meter (450 g/m) which makes it a perfect felt to work with.

Most importantly it is Mulesing free meaning the sheep have not gone through any pain or barbaric procedures which unfortunately still goes on with many Merino wool farmers.

It does not fray or stretch and is non-flammable so can be used in lots of ways not just crafting.

(Colours can vary slightly from batches)

Copyright Protection on our designs

All our designs of dies/templates are protected by copyright and registered with the Intellectual Property Office.  This means you cannot reproduce in anyway the design. You cannot sell pre-cuts from the dies/templates to sell on, you can only sell made bows or completed items.  When you purchase a die or template from us you are agreeing to the terms of our copyright. For anymore information please feel free to contact us.

Using your Dies

We supply both plastic case & wooden dies. They work in the same way

For wooden die use wood side facing down, foam facing up, sandwiched between 2 cutting plates with your fabric ontop of the foam and run through machine.

Plastic case die, again foam facing up, sandwiched between 2 cutting plates with your fabric onto of the foam and run through machine

PLEASE ONLY USE ONE LAYER OF FABRIC AT ONE TIME, do NOT store your die in the machine as the roller can put pressure on the blades and damage them

THESE ARE SUPER SHARP they have a steel rule blade embedded inside them, and if you push down on the foam you will cut yourself, handle with care

Please keep away from children – there are really sharp steele blades embedded in the dies beneath the foam, even if you press it slightly it will cut very easily – Believe me Ive done it to myself ! 

Die Warranties Dies come with a 6 month warranty from purchase – but this is for home hobby use, NOT for business use.  If you are using your dies commercially then this warranty DOES NOT apply and you will only be covered for a month from purchase.  If your die arrives with any problems, please contact us immediately to get the issues sorted

Shipping & Despatch times

Postage prices reflect the increase from Jan 2021, we ship via Royal Mail only either 2nd or 1st class

Prices start at £1.75

Over £80.00 (UK only) free 48 hr shipping – please select the free shipping option

Orders are usually processed within 1 working day and shipped as quickly as possible.  At really busy periods like Christmas expect 2-3 days.  We do NOT work over a weekend so if you order on a Friday evening for example, these wont be processed until the following week and in order they are received in.

At the present Covid times our sorting office is only open 7am – 9am so our post goes very early in the day, orders are usually packed up ready the night before, this has a delay on shipping orders

International Shipping – We use Royal Mail for smaller orders and find cheapest shipping I can for over 2kgs in weight

Please note that any parcels now being sent to Europe will be subject to custom charges at your end.  These seem to vary from country to country, please look into the fees before purchasing.  I am being asked if there is a way around this, and unfortunately there isn’t. They will know how much your order is worth as it appears on the labels

I now have a Distributer in USA and Australia

In USA – Monkey Bear Craft Supplies on FB or www.monkeybearcraftsupplies.com

Oliver & May in Australia – selling on Etsy has a small range of Dolly dies and templates

Returns Policy If you change your mind & wish to return part or all of your order you can, you have 7 days to do so. Buyer will pay postage for the goods to be returned to ourselves unless faulty. Custom made fabrics are non returnable see above.  If you want to cancel before order has been shipped a refund can be given minus the PayPal fees as we do not get these back now

Mistakes Happen! If I have made a mistake on your order, then please message me and I will sort it out asap for you

 

 

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