Discounts codes, Shipping, FAQ & Warranties

Shipping & Despatch times

upto £10 – £1.50 48 hr
£2.50 24 hr

£10 – £50 – £2.50 48 hr
£3.50 24hr

Over £50 – free 48hr – upgrade to 24hr for £2.50

TRACKED SERVICE – you get notifications of its journey and are delivered in those timescales 99.9% of the time – these take priority

upto £20.00 – £3.00 48 hr
£4.00 24 hr

£20 +             £4.00 48 hr
£5.00 24 hr

Orders are usually processed within 2 working days and posted as quickly as possible.  At really busy periods like Christmas then 3+ days can be normal.  I do NOT work over a weekend so if you order on a Friday evening for example, these wont be processed until the following week and in order they are received in.

International Shipping – We have stopped using DPD for Europe of Republic of Ireland, sorry but they imposed an increase in prices more than 50% – if your country doesn’t show on the website, please message me for a quote.  I will use Royal Mail for smaller orders and find cheapest shipping I can for over 2kgs in weight

I now have a Distributers in USA and Australia

In USA – Monkey Bear Craft Supplies on FB or www.monkeybearcraftsupplies.com

Oliver & May in Australia – selling on Etsy has a small range of Dolly dies and templates

 

Discount Codes

First Time Customer ? Use NEWCUSTOMER at checkout for 10% discount

Order over £75 – use 75OFF for 5% discount

Order over £150 – use 150OFF for 10% discount

 

Adding to Orders

If the order hasn’t been processed then I will try – but normally its difficult to add to your order especially at really busy periods

 

Bespoke Order

I sell in A4s, Mini rolls which are 21cm x 90cm and now also do wholesale rolls at 42cm x 140cm (wholesale rolls can only be shipped via DPD or other courier)
If you wish to have a bespoke size cut we are happy to do this for you, message for a price

Lace felt is now made to order – please message me your requirements and I will get those made

 

Returns Policy

If you change your mind & wish to return part or all of your order you can, you have 7 days to do so. Buyer will pay postage for the goods to be returned to ourselves unless faulty

 

Mistakes Happen!

If I have made a mistake on your order, then please message me and I will sort it out asap for you

 

Die Warranties

Dies come with a 6 month warranty from purchase – but this is for home hobby use.  If you are using your dies commercially then this warranty DOES NOT apply and you will only be covered for a month from purchase.  If your die arrives with any problems, please contact us immediately to get replacements sent