Discounts codes, Shipping, FAQ & Warranties

Shipping & Despatch times

2nd Class Mail upto £10 – £1.50

Over £10 Order –

2nd Class Mail – £2.50

1st Class Mail – £3.50

Recorded Delivery – £4.50

Over £60 – free 48hr – upgrade to 24hr for £1.50

Orders are usually processed within 2 working days and posted as quickly as possible.  At really busy periods like Christmas then 3+ days can be normal.  I do NOT work over a weekend so if you order on a Friday evening for example, these wont be processed until the following week and in order they are received in.

International Shipping – We use Royal Mail for smaller orders and find cheapest shipping I can for over 2kgs in weight

I now have a Distributers in USA and Australia

In USA – Monkey Bear Craft Supplies on FB or www.monkeybearcraftsupplies.com

Oliver & May in Australia – selling on Etsy has a small range of Dolly dies and templates

Discount Codes

First Time Customer ? Use NEWCUSTOMER at checkout for 10% discount

Order over £75 – use 75OFF for 5% discount

Order over £150 – use 150OFF for 10% discount

Bespoke Order  I sell in A4s, Mini rolls which are 21cm x 90cm and now also do wholesale rolls at 42cm x 140cm (wholesale rolls can only be shipped via DPD or other courier)
If you wish to have a bespoke size cut we are happy to do this for you, message for a price.  Any bespoke cut fabrics or fabric felts are made to order and therefore non returnable unless faulty

Returns Policy If you change your mind & wish to return part or all of your order you can, you have 7 days to do so. Buyer will pay postage for the goods to be returned to ourselves unless faulty. Custom made fabrics are non returnable see above

Mistakes Happen! If I have made a mistake on your order, then please message me and I will sort it out asap for you

Die Warranties Dies come with a 6 month warranty from purchase – but this is for home hobby use.  If you are using your dies commercially then this warranty DOES NOT apply and you will only be covered for a month from purchase.  If your die arrives with any problems, please contact us immediately to get replacements sent