Privacy Policy

Our Privacy Policy

We respect your privacy and want to protect your personal data. This Policy informs you how we collect, look after and store your details on our website.

Information We Collect

To complete your order, we collect certain information including your name, email address, postal address, billing address, payment information, and phone number.  This is the only personal information we collect about yourself and we only use your data to be able to fulfil your order.

We never use your order details to send you any marketing nor will this be sold or passed to any other company.

You can also subscribe to our newsletters via the website which are sent out a couple of times per year, you can be removed from this whenever you wish. 

How We Use It

We use this information to send out your order or to provide customer support, eg message you concerning your order to us or settle disputes. 

Information Sharing and Disclosure

We only share your personal information to provide services to our shop, such as delivery companies.  We will share your personal information with these third parties, but only to the extent necessary to fulfil your order.

Data Retention

When you place an order we will maintain this information for our records unless and until you ask us to delete this information.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

How to Contact Us

For purposes of EU data protection law, Felt-Better is the data controller, represented by Joanna Bashford.  If you have any questions or concerns, you may contact me at info@felt-better.co.uk  or write to me at 61 The Fairway, Sandown, Isle of Wight, PO36 9EQ